Archive for the ‘ #hcsm ’ Category

Sunsetting #hcsm chat

Many know, at least by sight, the #hcsm hashtag. It stands for healthcare communications & social media. It was the first international healthcare hashtag chat. It was the community that many learned about Twitter chats from; and the community that led to the creation of many other vibrant healthcare hashtag communities (#bcsm, #DSMA, to name a couple – but dozens of others, too).

Where and why and how did #hcsm get started?

The #hcsm community started as a conversation, following conversations Dana had (as a then-college student) on Twitter with healthcare communications professionals working at various organizations. She realized that it would be beneficial for these professionals to connect with each other, in addition to the generous sharing of knowledge these individuals were providing to her.

Many people don’t know that the first “chat” wasn’t even on Twitter! A few people were chatting and decided to schedule time together to chat – and they did so using GChat. But, they liked the idea of making it publicly accessible and “stumble-able” for others to run into it and join the conversation. So they picked the following Sunday night at 8pm CT and decided to use a hashtag to track the dialogue. Dana volunteered to moderate/throw out topics.

The chat began in January of 2009, and continued almost every Sunday night at 8pm CT from then until now. Discussion has ranged around hundreds of topics related to healthcare and social media – such as interactions between patients and providers online; impact of new digital and social media tools to healthcare; and more. Predictions have been made by the community that have come true in practice in terms of impact of SM; others have been wrong or still waiting to be realized. Perspectives have included patients, every type of healthcare provider, and just about every perspective of professional working in all aspects of the healthcare industry. It’s a chat and a community where all have been welcome, following simple rules such as “don’t overly self-promote”, “try to stay on topic”, and “be nice”.

Looking back, and looking forward

The #hcsm community is a vibrant, diverse community. It has the typical community growth cycle, where people discover it, check it out, and stick around for awhile. Some leave, and some newbies stick around long enough to become community “elders”. Rinse, repeat, rinse, repeat. Some people will comment after re-joining the chat that they haven’t been around in “years” or “months” or “weeks”, depending on their perspective. They’ll find some of the same faces, and many new ones. The growing and evolving community means discussion around the topics that intersect with healthcare social media continues to yield interesting insights, and reflects the changing world we live in. Perspectives on a question asked in 2012, when a question of similar vein is asked in 2017, reflects the change in technology; the sophistication of many in using the technology; and the way social media has become woven into our society. Other topics show no change, and is a reflection on the relative slow evolution of healthcare as an industry compared to others. (You can read back on this site for some of the topics I’ve archived here; or otherwise scroll through the @HealthSocMed account on Twitter to see more recent chat topics).

One of the things that has changed is the plethora of available chats, forums, and venues to have discussions around these topics. There were no other chats on Twitter at the time #hcsm began; and there weren’t any other common social media platforms at the time where random strangers could get together and have a discussion, and build relationships. There are now dozens of other healthcare chats every week on Twitter, ranging from general chats that cover any number of topics; and others are specific, such as disease-specific or patient-specific chats. Diversity of perspective, topic, and the ability to “stumble” upon new conversations is no longer a rare thing.

And thus, I have concluded that it is time for the weekly #hcsm chat to begin to sunset at the close of this #hcsm year. After 9 full years, I think it is a good stopping place. I expect the hashtag will live on as a general hashtag; however, I plan to end moderated chats (and end using the @HealthSocMed account) on #hcsm’s 9th birthday: January 14, 2018.

The final chat schedule will be the following:

  • December 10, 2017 (tonight’s chat)
  • December 17, 2017
  • (skipping December 24, 2017 due to Christmas and other holiday celebrations, per usual)
  • (skipping December 31, 2017 due to New Year’s Eve, per usual)
  • January 7, 2018
  • January 14, 2018 – FINAL MODERATED #hcsm chat!

That means that, after the December 10 chat, there are 3 total remaining #hcsm chats for people to join in on!

If you’ve been part of the #hcsm community for any of the 9 years of this amazing community, I hope you’ll pop in to one of, if not the very last, moderated #hcsm chats to reflect and celebrate with your fellow community members.

Wishing you all the best in the future,

Dana Lewis
#hcsm creator/moderator

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#hcsm – January 17, 2016

Topics:

  1. How can online health care communities be more welcoming to newcomers? Does your answer change depending on the channel?
  2. What actually makes a health care community online? What are the essential ingredients – and what’s optional?
  3. Does your perspective on online communities change if you think of communities for HCPs; or patients; or both? Why/not?

Don’t forget – if you’d like to submit a topic for a future #hcsm chat, you’re welcome to! Read the details on the different ways to submit a topic for a #hcsm chat. Also, if you missed the chat, or want to add additional thoughts & feedback to the above discussion topics, leave a comment & keep the discussion going!

 

 

#hcsm – January 10, 2016

(#hcsm is celebrating 7 years as a community!)

Topics:

  1. What were you doing in 2009 as it relates to SM in HC? How have things changed, or not?
  2. What do you think is most significant change in HCSM? (Can be an org or pt’s use, an innovative project, guidelines, etc.)
  3. Finally, what is the biggest thing that *hasn’t* changed in HCSM? And, what can we do to change this?

Don’t forget – if you’d like to submit a topic for a future #hcsm chat, you’re welcome to! Read the details on the different ways to submit a topic for a #hcsm chat. Also, if you missed the chat, or want to add additional thoughts & feedback to the above discussion topics, leave a comment & keep the discussion going!

 

 

#hcsm – January 3, 2016

Topics:

  1. What change(s) do we think we’ll see in the landscape overall in 2016?
  2. What’s one thing you’re looking forward to doing (HCSM-wise) in 2016?
  3. What ‘best practices’ in HC SM were established, or evolved, in 2015? What do you wish would become best practice in 2016?

Don’t forget – if you’d like to submit a topic for a future #hcsm chat, you’re welcome to! Read the details on the different ways to submit a topic for a #hcsm chat. Also, if you missed the chat, or want to add additional thoughts & feedback to the above discussion topics, leave a comment & keep the discussion going!

 

 

#hcsm – December 20, 2015

Topics:

  1. We’re wrapping up 2015. What’s one thing you wish you had done – or done differently – using health care & social media?
  2.  Fill in the blank: “2015 was the year of ______ in health & social media”. (And explain why)
  3. What were best practices in HCSM in 2015? Whether it was strategies or tactics – who rocked, and what did they do?

Don’t forget – if you’d like to submit a topic for a future #hcsm chat, you’re welcome to! Read the details on the different ways to submit a topic for a #hcsm chat. Also, if you missed the chat, or want to add additional thoughts & feedback to the above discussion topics, leave a comment & keep the discussion going!

 

 

#hcsm – December 13, 2015

Topics:

  1. How could we use SM to support medication and testing adherence? What currently works, and where can we evolve/improve?
  2. In your opinion, which ‘group’ is using well – hospitals? HCPs? pharma? patients? gov? Why, and what can we learn from them?
  3. What should collaboration (in social media) between public health agencies and the broader public health community look like?

Don’t forget – if you’d like to submit a topic for a future #hcsm chat, you’re welcome to! Read the details on the different ways to submit a topic for a #hcsm chat. Also, if you missed the chat, or want to add additional thoughts & feedback to the above discussion topics, leave a comment & keep the discussion going!

 

 

#hcsm – December 6, 2015

Topics:

  1. How does social media influence teaching & learning at medical/nursing/other HCP schools?
  2. What happens if current teachers of HCPs are not on SM & don’t understand it – implications for the next generation of HCPs?
  3. Have we learned anything from how we approach starting diet/new behavior to how we help ppl start new health apps/trackers?

Don’t forget – if you’d like to submit a topic for a future #hcsm chat, you’re welcome to! Read the details on the different ways to submit a topic for a #hcsm chat. Also, if you missed the chat, or want to add additional thoughts & feedback to the above discussion topics, leave a comment & keep the discussion going!

 

 

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