#hcsm – January 20, 2013

Watch the live #hcsm stream from January 20, 2013 at 8pm Central on Twitter. If you missed the chat, you can  come back and scroll through it again, any time. (Availability of archive depends on how Twitter API is working during the chat. I recommend searching for #hcsm directly on Twitter in real-time to watch/participate in the chat.)

Click here to download/view the PDF archive/transcript of the January 20, 2013 #hcsm (health care communications & social media) chat on Twitter.


  1.  “Rating” providers – do providers respond to feedback (via ratings) differently online versus HCAHPS data? Should they?
  2. Where does innovation happen for medical devices? How can patients & providers get involved in that pipeline? Does SM help?
  3. Is ‘bedside manner’ truly limited to bedside? How can providers translate the skills that make them good care providers online?

Don’t forget – if you’d like to submit a topic for a future #hcsm chat, you’re welcome to! Read the details on the different ways to submit a topic for a #hcsm chat. Also, if you missed the chat, or want to add additional thoughts & feedback to the above discussion topics, leave a comment & keep the discussion going!

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