#hcsm – March 18, 2012

Watch the live #hcsm stream from March 18, 2012 at 8pm Central here (new window). If you missed the chat, you should be able to come back and scroll through it again, any time. (Availability of archive depends on how Twitter API is working during the chat. I recommend searching for #hcsm directly on Twitter in real-time to watch/participate in the chat.)


  1. How is SM changing HC for the new providers entering the field? How do new providers stay on top of changes?
  2. There’s a recurring  theme of needing ‘sherpas’ for docs. But what about patients? Should there be online ‘sherpas’ or navigators for them, too?
  3. Video is still greatly underutilized as a SM tool. Benefits of using? How are you using videos? Best practices/tips? Faves?

Don’t forget – if you’d like to submit a topic for a future #hcsm chat, you’re welcome to! Read the details on the different ways to submit a topic for a #hcsm chat. Also, if you missed the chat, or want to add additional thoughts & feedback to the above discussion topics, leave a comment & keep the discussion going!

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