Author Archive

#hcsm – April 13, 2014

Watch the live #hcsm stream from April 13, 2014 at 8pm Central on Twitter. If you missed the chat, you can  come back and scroll through it again, any time. (Availability of archive depends on how Twitter API is working during the chat. I recommend searching for #hcsm directly on Twitter in real-time to watch/participate in the chat.)

Click here to download/view the PDF archive/transcript of the April 13, 2014 #hcsm (health care communications & social media) chat on Twitter.

Topics:

  1. What is a patient’s time worth? Should patients be paid for their feedback/work/support for HC orgs? Why/not? Discuss. 
  2. What was biggest cost in HC 5, 10 years ago? Is it the same today? What’s technology’s role in changing HC costs? Discuss.
  3. Patients don’t always want to be patients. Tips for helping patients signal when they’re taking their advocacy hats off? 

Don’t forget – if you’d like to submit a topic for a future #hcsm chat, you’re welcome to! Read the details on the different ways to submit a topic for a #hcsm chat. Also, if you missed the chat, or want to add additional thoughts & feedback to the above discussion topics, leave a comment & keep the discussion going!

#hcsm – April 6, 2014

Watch the live #hcsm stream from April 6, 2014 at 8pm Central on Twitter. If you missed the chat, you can  come back and scroll through it again, any time. (Availability of archive depends on how Twitter API is working during the chat. I recommend searching for #hcsm directly on Twitter in real-time to watch/participate in the chat.)

Click here to download/view the PDF archive/transcript of the April 6, 2014 #hcsm (health care communications & social media) chat on Twitter.

Topics:

  1. A pharma org recently appointed a “Chief Patient Officer”. Any idea what that means? What should this role accomplish?
  2.  What else could orgs do to engage patients? Where are biggest gaps to be addressed? What can we do to help CPOs succeed?
  3. Speaking of engagement, how are HCPs doing with online engagement these days? Are you seeing more/less engagement than past? Thoughts on why? #hcsm

Don’t forget – if you’d like to submit a topic for a future #hcsm chat, you’re welcome to! Read the details on the different ways to submit a topic for a #hcsm chat. Also, if you missed the chat, or want to add additional thoughts & feedback to the above discussion topics, leave a comment & keep the discussion going!

#hcsm – March 30, 2014

Watch the live #hcsm stream from March 30, 2014 at 8pm Central on Twitter. If you missed the chat, you can  come back and scroll through it again, any time. (Availability of archive depends on how Twitter API is working during the chat. I recommend searching for #hcsm directly on Twitter in real-time to watch/participate in the chat.)

Click here to download/view the PDF archive/transcript of the March 30, 2014 #hcsm (health care communications & social media) chat on Twitter.

Topics:

  1. Pt & HCP priorities usually different. What happens when each is attempting to address dif. problem? How can we change this?
  2. SM for HC orgs often done by communication teams. Who else can/should be contributing to SM presences & how to best do so?
  3. HCPs get trained to be HCPs – patients don’t get trained to be patients. But if they could, who should do the training? How

Don’t forget – if you’d like to submit a topic for a future #hcsm chat, you’re welcome to! Read the details on the different ways to submit a topic for a #hcsm chat. Also, if you missed the chat, or want to add additional thoughts & feedback to the above discussion topics, leave a comment & keep the discussion going!

#hcsm – March 23, 2014

Watch the live #hcsm stream from March 23, 2014 at 8pm Central on Twitter. If you missed the chat, you can  come back and scroll through it again, any time. (Availability of archive depends on how Twitter API is working during the chat. I recommend searching for #hcsm directly on Twitter in real-time to watch/participate in the chat.)

Click here to download/view the PDF archive/transcript of the March 23, 2014 #hcsm (health care communications & social media) chat on Twitter.

Topics:

  1. Do patient advisory groups, created by pharma or med device orgs, affect change? Why/not? Pros & cons? Discuss
  2. Can patients/consumers actively engage healthcare brands? Flip side: how can orgs better engage patients/consumers?
  3. Give your elevator speech – why should HC providers be on or use SM? When should they not?

Don’t forget – if you’d like to submit a topic for a future #hcsm chat, you’re welcome to! Read the details on the different ways to submit a topic for a #hcsm chat. Also, if you missed the chat, or want to add additional thoughts & feedback to the above discussion topics, leave a comment & keep the discussion going!

#hcsm – March 16, 2014

Watch the live #hcsm stream from March 16, 2014 at 8pm Central on Twitter. If you missed the chat, you can  come back and scroll through it again, any time. (Availability of archive depends on how Twitter API is working during the chat. I recommend searching for #hcsm directly on Twitter in real-time to watch/participate in the chat.)

Click here to download/view the PDF archive/transcript of the March 16, 2014 #hcsm (health care communications & social media) chat on Twitter.

Topics:

  1. HCPs can prescribe apps – but should they? What makes a good health app? Should apps Rx’s come w an expiration date?
  2. It’s easy to get burnt out on SM and on data. With surplus of data we can track for our health, how do you prevent burnout?
  3. Checklists work great for some areas of HC. Could patients use checklists? When? Or why may they not be effective for pts?

Don’t forget – if you’d like to submit a topic for a future #hcsm chat, you’re welcome to! Read the details on the different ways to submit a topic for a #hcsm chat. Also, if you missed the chat, or want to add additional thoughts & feedback to the above discussion topics, leave a comment & keep the discussion going!

#hcsm – March 9, 2014

Watch the live #hcsm stream from March 9, 2014 at 8pm Central on Twitter. If you missed the chat, you can  come back and scroll through it again, any time. (Availability of archive depends on how Twitter API is working during the chat. I recommend searching for #hcsm directly on Twitter in real-time to watch/participate in the chat.)

Click here to download/view the PDF archive/transcript of the March 9, 2014 #hcsm (health care communications & social media) chat on Twitter.

Topics:

  1. Revising nutritional labels. Re: health literacy, is it enough? What else to improve literacy related to healthy lifestyles?
  2. Yes,  there’s HIPAA. But when there’s not a HCP/hospital/system involved, do we worry overmuch about privacy @ price of HC innovation?
  3. Often people ‘engage’ as pts when sick. Chronic/not. What can we do so ppl are prepared to engage, whenever they’re ready?

Don’t forget – if you’d like to submit a topic for a future #hcsm chat, you’re welcome to! Read the details on the different ways to submit a topic for a #hcsm chat. Also, if you missed the chat, or want to add additional thoughts & feedback to the above discussion topics, leave a comment & keep the discussion going!

#hcsm – March 2, 2014

Watch the live #hcsm stream from March 2, 2014 at 8pm Central on Twitter. If you missed the chat, you can  come back and scroll through it again, any time. (Availability of archive depends on how Twitter API is working during the chat. I recommend searching for #hcsm directly on Twitter in real-time to watch/participate in the chat.)

Click here to download/view the PDF archive/transcript of the March 2, 2014 #hcsm (health care communications & social media) chat on Twitter.

Topics:

  1. We talked a few months ago about FDA listening to SM – and now they might. What should they listen for? What should pts know about this?
  2. Is it (ethical? fair? pick your favorite word.) for a patient to live-tweet a HC experience? Why/not? What does it mean to HCPs?
  3. Are online communities same as pt support groups? What can IRL support groups learn from online communities & vice versa?

Don’t forget – if you’d like to submit a topic for a future #hcsm chat, you’re welcome to! Read the details on the different ways to submit a topic for a #hcsm chat. Also, if you missed the chat, or want to add additional thoughts & feedback to the above discussion topics, leave a comment & keep the discussion going!

#hcsm – February 23, 2014

Watch the live #hcsm stream from February 23, 2014 at 8pm Central on Twitter. If you missed the chat, you can  come back and scroll through it again, any time. (Availability of archive depends on how Twitter API is working during the chat. I recommend searching for #hcsm directly on Twitter in real-time to watch/participate in the chat.)

Click here to download/view the PDF archive/transcript of the February 23, 2014 #hcsm (health care communications & social media) chat on Twitter.

Topics:

  1. Has social media (SM) yielded any innovation in health care? Examples? How? (Or, if you think not, discuss why not.)
  2. How can HCPs see online chatter about them for reputation & feedback purposes? How can pts give best feedback about/for HCPs?
  3. We always talk about HCP reputation monitoring – should patients ‘monitor’ their online reputation? Discuss.

Don’t forget – if you’d like to submit a topic for a future #hcsm chat, you’re welcome to! Read the details on the different ways to submit a topic for a #hcsm chat. Also, if you missed the chat, or want to add additional thoughts & feedback to the above discussion topics, leave a comment & keep the discussion going!

#hcsm – February 16, 2014

Watch the live #hcsm stream from February 16, 2014 at 8pm Central on Twitter. If you missed the chat, you can  come back and scroll through it again, any time. (Availability of archive depends on how Twitter API is working during the chat. I recommend searching for #hcsm directly on Twitter in real-time to watch/participate in the chat.)

Click here to download/view the PDF archive/transcript of the February 16, 2014 #hcsm (health care communications & social media) chat on Twitter.

Topics:

  1. Given how much data can be self-tracked: how are HCPs dealing w/pt-tracked data? Pts, how are you presenting data to HCPs?
  2. How can pharma, med device, or insurers communicate w/pts online?Best practice or recommendations for them? Lessons learned?
  3. Sound off – are you a patient or a consumer of health care? Does the terminology matter? Why/not? Discuss.

Don’t forget – if you’d like to submit a topic for a future #hcsm chat, you’re welcome to! Read the details on the different ways to submit a topic for a #hcsm chat. Also, if you missed the chat, or want to add additional thoughts & feedback to the above discussion topics, leave a comment & keep the discussion going!

#hcsm – January 26, 2014

Watch the live #hcsm stream from January 26, 2014 at 8pm Central on Twitter. If you missed the chat, you can  come back and scroll through it again, any time. (Availability of archive depends on how Twitter API is working during the chat. I recommend searching for #hcsm directly on Twitter in real-time to watch/participate in the chat.)

Click here to download/view the PDF archive/transcript of the January 26, 2014 #hcsm (health care communications & social media) chat on Twitter.

Topics:

  1. “Rating” providers – do providers respond to feedback (via ratings) differently online versus HCAHPS data? Should they?
  2. Words matter. Sometimes med terminology carries stigma. What is impact of terms like compliance & adherence, for patients & health care providers?
  3. Are pts asked to self-identify barriers to treatment/success w/ treatment? Pts, would it help? HCPs – do you ask your pts?

Don’t forget – if you’d like to submit a topic for a future #hcsm chat, you’re welcome to! Read the details on the different ways to submit a topic for a #hcsm chat. Also, if you missed the chat, or want to add additional thoughts & feedback to the above discussion topics, leave a comment & keep the discussion going!

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